All of our items are made with first quality materials:

Metals: Stainless Steel, 18K Gold & Rose Gold Platings

* All our metals are selected because of their durability, resistance for prolonged use. None of them will produce any reactions due to being pure genuine metals.

* All of our platings are displayed in a thick layer that provides a beautiful hue and durability. Gold is one of the least reactive metals causing less probability of scratches and allows a prolonged use.

Opals: 100% Doublet Australian Opal.

You can refer to our description box below any item to find all the details. If you require further information, please send us an email: contact@alexanderdauvin.com Subject: Info Request – SKU/Name Item

You can get an online certificate of authenticity for the purchase of an item, please send us an email: contact@alexanderdauvin.com Subject: Certificate Request + SKU, Order/Invoice# , allow us between 1-5 business days to generate your online certificate.

If you would like to learn more about the warranty regarding an item, you can refer to our Returns & Refunds section for further information.

*If you require any further information, please contact us to contact@alexanderdauvin.com Subject: Warranty Request- Order #

We highly recommend storing your items in the boxes provided to ensure it won’t get scratches or be affected by any external metals.

If you need to store your items for a period of time, in the original box for protection and put it away.

We encourage you to follow these steps in order to preserve your items for a long period of time

• Apply your perfumes, colognes, and hairsprays before you put on any opal jewellery, because they react very poorly to acids and alcohols.
• Prolonged exposure to water can cause the filtration of water in your jewellery setting which causes your stone to fall apart from its setting, this can lead to losing your stone without notice. For which we highly recommend avoiding exposing your Jewellery to frequent contact with water.
  • The effects of hot water and soap scum are hard to remove. Showers aren’t good for costume jewellery either — steam can loosen the glue that holds pieces together, or it can cause rusting.
    • “Shampoo and conditioner can get stuck behind mountings, and might also contain chemicals that can damage the metal over time.
• We recommend removing your jewellery items when doing household & outdoor chores. This will prevent your jewellery from being in contact with harsh materials/surfaces which can cause your jewellery to be damaged.
  • (working in the garden, doing house work, preparing food at the kitchen bench, during physical or sporting activities, while washing dishes, etc.)

* Please be aware that Jewellery & Watches Group Pty Ltd does not hold responsibility for any damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration. Jewellery & Watches Group Pty Ltd reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear, misuse, abuse, alteration, substitution, improper repair or warranty service performed by someone other than Jewellery & Watches Group Pty Ltd (or its authorised repairers), theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.

We highly recommend avoiding the use of perfumes, moisturizers, soap or constant contact with water. If your item is exposed to the presence of any of these chemicals it won’t deteriorate its color immediately, but it can affect the look of the item in a prolonged period of time.

We suggest using the jewellery after the application/contact with those chemicals in order to preserve its color for a longer period of time. The proper usage of gold plated items & regular cleaning will prolong its life.